FAQs
A trusted destination for premium tobacco products, built on quality, transparency, and responsibility.
Products
How can I get the “Buy 5 Get 1 Free” offer?
Simply choose Bank Transfer as your payment method.
For returning customers, you may also click the bottom right chat icon to contact us, and we will do our best to provide you with the best deal.
Payment issues this time, what should I do?
We provide multiple payment options, including PayPal, Credit Card, and Bank Transfer (with additional benefits for Bank Transfer).
If one option doesn’t work, please try an alternative or select Bank Transfer to enjoy extra discounts.
Shipping
How can I track my order?
Click on Tracking Order at the top right of the website, enter the email you used for your order, and click SUBMIT.
You can then copy the tracking number link.
Alternatively, click the chatbot icon in the bottom right to contact our support team.
Return & Exchange
As a returning customer, how can I get a discount code?
Click the bottom right chat icon to contact our online support team.
We will send you the latest discount code for your order.